Comprehensive managed services
Technology management, security oversight, and user support as complete IT department replacement or supplement to existing teams
Complete infrastructure & IT support services
Common questions about how we work and who we work with:
Expert-led managed services model
Evenstar operates as boutique managed services provider positioning against commodity MSPs through direct access to certified expertise. Every client works with the principal, not support queues or junior technicians. Technology management combines proactive monitoring, security oversight, and strategic planning aligned with your objectives.
Frequently asked questions
Common questions about how we work and who we work with:
We focus on growing organizations with 20 or more employees who are experiencing technology growing pains. Our client base includes professional services firms, home services companies with field technician operations, and nonprofits or faith-based organizations. These businesses typically lack internal IT resources and need strategic guidance as they scale, not just break-fix support.
We're based in Sarasota and serve businesses throughout the greater Sarasota area, including Bradenton, Lakewood Ranch, Siesta Key, Venice and North Port. Our service model combines remote support with on-site presence when needed. While most day-to-day support happens remotely through our monitoring and management platforms, having a local team means we understand regional challenges like hurricane preparedness and can be on-site quickly when physical presence is required. We also work outside our primary service area for consults or specialized projects.
Initial assessments take 45 minutes to evaluate your current state and identify priorities. From there, timelines vary by scope. Security baseline implementations typically run 30-60 days. Microsoft 365 migrations range from 2-8 weeks depending on complexity. Network buildouts or infrastructure projects are quoted based on requirements. Strategic consulting engagements are ongoing with quarterly business reviews. We'll provide a realistic timeline during discovery rather than over-promising to win the work.
Our managed services contracts provide comprehensive IT support backed by an SLA, continuous monitoring, security management, and quarterly reviews. Rather than restrictive block-hour contracts, we offer all-inclusive service hours so you can reach out when needed without watching the clock. Packages are customized based on your infrastructure complexity, security requirements, and growth objectives.
We build layered security architectures from the ground up rather than adding modern tools to legacy infrastructure. Our approach includes managed endpoint detection and response (mEDR), identity threat detection and response (ITDR), SIEM monitoring, enhanced email protection, and DNS filtering. Everything centers around protecting user identities and Microsoft 365 environments. You'll receive quarterly reports showing measurable improvements in your security posture, not just compliance checkboxes.
We offer three engagement models: comprehensive managed services for ongoing partnership, project-based work for one-time implementations (network buildouts, migrations, security assessments), and consulting-only arrangements for organizations that want strategic planning without execution. We'll recommend the model that makes sense for your situation, even if that means a smaller engagement to start.
